Analysis: National IT Strengths and Weaknesses
The IT landscape of Panamá has undergone several important changes in the past five years. Although many significant advances have been made, improvements are still needed in many areas.
Strengths
1. Well Developed Telecommunications Infrastructure: 
as a result of privatization in 1997, and de-regulation in 2003 the 
market has changed dramatically. Although there is still a single local service 
provider, Cable and Wireless, individuals can now choose from different service 
offerings for their national long distance, and international calling needs. 
Cable and Wireless has made significant investments in the telecommunications 
infrastructure since it entered the market in 1997.
2. Increased 
Government Involvement in ICT Sectors: this year, the government 
started the introduction of a set of initiatives that intend to improve the ICT 
landscape of Panamá. The Panamanian government has developed a comprehensive 
plan, e-panama.gob.pa, that incorporates information and telecommunications 
technology, focuses on social and economic development, and seeks to increase 
participation of the population in issues of national importance. The e-panama 
plan includes e-government, e-education, e-economy, e-health, and e-democracy. 
This will provide lasting benefits regarding education, infrastructure, and 
investment incentives.
3. Low Cost of Labor: the cost of 
labor is much less than in developed countries such as the United States. For 
example, the monthly salary for a worker in a call center is between $500-600 
per month.
4. Incentives for ICT Investments in the Country: 
the government will soon be formally establishing the Panamá-Pacific 
Special Economic Area that will provide tax incentives and benefits for ITC 
companies. Also, special laws have been passed, such as the one regarding call 
centers, in order to provide incentives for international companies to set up 
their call centers in Panamá.
5. FDI: FDI figures have 
increased dramatically in 2003, after experiencing a significant decrease for 
2002.
Weaknesses
1. Lack of Trained Workforce: the 
workforce in Panamá is not trained in ITC specific areas. Also, the lack of 
individuals that have an advanced command of the English language is a weakness, 
since the government is trying to attract international companies in the ICT 
sector, such as call centers and help desks. The government is currently 
training about 3,000 individuals in advanced English in a time period of three 
months. This may continue in the future, especially as more companies establish 
themselves in the Panamá-Pacific Special Economic Area for ICT sector 
companies.
2. Low Computer and Internet Penetration Rates: 
Computing and Internet Diffusion are very low, especially when comparing them to 
countries like Costa Rica. Low computer and internet penetration rates may grow 
significantly after the e-panama.gob.pa initiatives are 
implemented.
3. No Domestic Production of Software and 
Hardware: currently, there is no significant domestic production of 
software or hardware in Panamá.
4. Legal Environment: there 
is a general perception of widespread corruption in the country. The legal 
system is not lacking in laws that protect the business community (such as 
copyrights and intellectual property), however the judicial system is slow and 
bureaucratic. Changes in this area are of vital importance if the country wants 
to be more appealing to international companies seeking to enter a Latin 
American market.
Source: Cecilia Stoute, INITEB site http://www1.american.edu/academic.depts/ksb/mogit/country.html
 
 






